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Creating citizen-consumers : changing publics & changing public services
Auteur
Éditeur SAGE
Année 2007
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Notice détaillée
Titre
Creating citizen-consumers : changing publics & changing public services
Éditeur
Description
1 volume (VIII-183 pages) ; 24 cm
Notes
Bibliographie pages 164-175. Index
Collaborateurs
Sujets
Classification Dewey
361.941
Contenu
Changing times: perspectives on the citizen-consumer ; Public service reform: the rise of the citizen-consumer ; Delivery problems? Consumerism and institutional variation ; Unstable encounters: users, staff and services ; Managing consumerism and public services ; Sites of strain: consumerism and public services ; What's in a name? In search of the citizen-consumer ; Beyond the citizen-consumer ; Appendix: The project
Résumé
"Political, popular and academic debates have swirled around the notion of citizen as a consumer of public services, with public service reform increasingly geared towards a consumer society. This innovative book draws on original research with those people in the front-line of the reforms - staff, managers and users of public services - to explore their responses to this turn to consumerism. Focusing on health, policing and social care, it vividly brings to life the contentious and troubled relationships between government, services and users. Creating Citizen Consumers explores a range of theoretical, political, policy and practice issues that arise in the shift towards consumerism.It draws on recent controversies about choice in public services to bring them in line with the experiences and expectations of a consumer society. It offers a fresh and challenging use of popular understandings of the relationships between people and services to argue for a model of publicness based on interdependence, respect and partnership rather than choice."--pub. description
ISBN
1-4129-2133-3
978-1-4129-2133-6
1-4129-2134-1
978-1-4129-2134-3
Origine de la notice
Abes (SUDOC)
 

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